Customer Support Channels
A One–Hour Ticket Response Time Guarantee
Each help request you submit to us will be responded to within maximum 60 min. If your trouble ticket or e–mail calls for additional assistance from an admin, we will forward it and leave a comment to let you know that your matter is being worked on. If you order our Optional Managed Services package, all of the server administration services included there will be performed at a time of your choosing.
An Excellent Support Service
We’ll be at your disposal 24–7 to answer any inquiries that you may have pertaining to our Site Control Panel or any of the applications that we have pre–installed for you on the server. If you also require assistance tackling server administration procedures, you can examine our Optional Managed Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures
A User–Friendly Help Area
Our Site Control Panel was installed by default for every Linux dedicated servers hosting package. Among its functionalities is a rather useful integrated knowledge base that will guide you step by step on all the actions that you can perform. The majority of instructional articles in addition video versions that show all the actions that you can carry out in a very illustrative way. You will find all the help articles and the video tutorials in the top right corner of each Site Control Panel section.