There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a support ticket system. It’s the easiest form of communication for a number of reasons. In the event that no tech support engineer is available at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will always hit home. Also, you can copy ‘n’ paste large bits of info without having to worry about typing errors, and in case a particular problem needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in one and the same place, so each party can always see the comments provided by the other one. The negative side of using tickets to touch base with your hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you have to supply information or to adhere to directions, you’ll need to use at least 2 different systems and this number can grow in case you wish to manage a number of domain names. Also, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for an answer.