Although this is not the most importantaspect to help you distinguish a dependable hosting provider from a bad one or a reseller from an actual provider, being able to call and talk to a live person is an indicator that you aren't using the services of a one-person firm and that you can get in touch with somebody when you need help. The phone support for hosting services may vary from general to expert, therefore the issues that can be resolved through a call differ based on the particular provider. Generally, these matters are more basic and include billing or 1st level tech issues because more complex matters usually require a support ticket where both you and the administrators can track what is going on with a specific situation. Still, having the option to call your provider can save you considerable time and efforts for the numerous small things which will eventually show up when you manage your web hosting account.
Phone Support in Hosting
If you choose to take advantage of one of our Linux hosting packages, you can get in touch with our customer support team over the telephone for 14 hours every day. We can assist you in choosing the proper package for your websites as we realize that it is better to discuss these matters with a live person. In case you already own an account, we will assist you with all sales/billing questions and / or general issues, even with some technical problems that don't involve a lot of time or escalation to an administrator since it is better to open a ticket for time-consuming matters so as to have the correspondence in one place. We now have telephone numbers in the US, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we supply feature live phone support for 14 hours a day. In case you're unsure which plan is suitable for your web sites, you want to find out more about a plan's specifications or you need any other kind of info about our services, you will be able to call any of the local numbers that we have in the United States, Great Britain and Australia and our customer support representatives will help you. In case you currently have an account, you will be able to get in touch with us about sales and general issues, although we're usually able to assist with many tech issues as well. For strictly technical issues you'll need to take advantage of our integrated ticketing system where the conversation between you and our technical support team will be in 1 place, which is the better option if your issue needs extra time to be resolved or it has to be escalated to our system administrators.