Being able to communicate with your hosting supplier when you have any kind of questions or experience any difficulties is very important and how fast they will answer back and react can be crucial, especially if your site is business-oriented, as longer downtime often means losing potential customers. The support solutions are also an easy way to identify actual providers from resellers. The latter generally respond just to emails or support tickets and you will have to wait for a whole day or maybe more so as to get a response. When your issue calls for several responses, you will end up losing several days so as to get a basic problem solved. When you use a genuine and reputable hosting provider, you should be able to get in touch with the support anytime and get a prompt response no matter what the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Hosting
Our Linux hosting packages come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our website hosting services well before you make a purchase or you are a current client and you have any question or a difficulty, you can contact us any time, which includes weekends and holidays. We have a number of channels to contact us - several phone lines worldwide for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more technical matters or any matters which need longer time to research and fix. Unlike various other website hosting service providers, our trouble tickets feature a guaranteed max reply time of only one hour, which means that whatever your problem is, it'll be resolved timely and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you're able to benefit from our 24/7 technical support services even on official holidays. Your sites will be available all the time and so will we. With various connection options, you're able to choose the optimal way to contact us and learn more about our solutions if you don't have an account yet, or ask for assistance in case you're already our customer. You can phone us, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature a one-hour response time guarantee, though it hardly ever takes more than 20 mins to get assistance regardless of the complexity of the issue. With our customer and technical support services, we'll be there for you every time you need us, not several days after that.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server package that we offer features 24/7 customer and technical support, which means that if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you'll be able to contact us at any moment, even weekends and holidays. For your benefit, we provide different means of communication - telephone support with several local numbers globally, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues as it'll be much easier to keep track of what is going on. The maximum warranted reply time for all email messages and tickets is one hour, however it rarely takes that long to get assistance. In case you acquire the Managed Services upgrade that we supply, our administrators can also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive quick support in general, let alone when you run a whole server, that's why each dedicated server that we provide comes with 24/7 support with 1-hour reply time warranty whatever the situation. The service is cost-free for any problems with your server or the software that was installed by our admins during the setup, which means that you can get in touch with us as many times as you would like, even during holidays. You can either open a ticket from the billing area or you can send an e-mail message, and the actual response time for both rarely exceeds 30 mins since we have admins available 24 / 7. If you require general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on as many as three different continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you are able to include to your server plan through the billing Control Panel.